Performance Optimization

Our engineers will help you achieve load times under 2 seconds. We also include WP Smush Pro and WP Rocket premium plugins as a part of our plans.

WordPress Website Edits

Get unlimited website edits when you sign up for a monthly premium support plan. We don’t have limits on time or the number of tickets like other agencies.

Premium WordPress Support

We provide premium support for WordPress websites with eCommerce, membership, multilingual, or advanced functionality.

Fully Managed Security

We make sure your WordPress website is as close to 100% secured as possible, we do this by giving you free access to the iThemes Security Pro premium plugin.

WordPress Core & DB Backups

We perform real-time external backups of your website on our secure servers (with a 1-click restore functionality if it becomes necessary).

Freemium Plugins

Our plans include premium plugins like  iThemes Security Pro, WP Rocket, WP Smush Pro, and BlogVault, just to name a few. We’re always evaluating and adding premium plugins to our plans.

Core Files, Plugins, & Theme Updates

Your WordPress core files, themes, and plugins are updated weekly and included in our reporting to make sure your Premium WordPress maintenance services run as designed.

24/7 Monitoring & Support

Your WordPress website is evaluated repeatedly throughout the day for responsiveness. Our support team works 24/7 and we take action if we are alerted.

Mobile Friendly Optimization

We evaluate every page and post on your WordPress website and make sure they pass the Google Mobile-Friendly expectations, no matter what browser is used to visit your site.

MONITORING

Track where your visitors are coming from. Learn which pages your users are landing on, exiting from, and what pages are the most popular.

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Raptor OWA - Our Open Source Solution

Session recording & heatmaps, review and adjust site.
Which visitors keep coming back and how often.
Centralized dashboard with all your visitor metrics.
Track ad campaigns and know how they are performing.
Understand where your website referrals originate.
Track and understand your eCommerce transactions.
What content and pages are entry and exit points.

iThemes Security Pro

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Prevents hacks, security breaches & malware.
Monitor activity through your security dashboard
Automatic checks for malware, blacklist status, website errors and out-of-date software.

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Included in RB Premium Subscription

The iThemes Security Pro plugin provides over 30 ways to secure and protect your WordPress website, it is one of the most comprehensive security plugins available. Did you know that on average 30,000 new websites are hacked every day? WordPress sites can be an easy target for attacks because of plugin vulnerabilities, weak passwords and obsolete software.

WP Rocket

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Quick setup with immediate results.
Mobile Detection.
eCommerce Friendly.

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Included in RB Premium Subscription

WP Rocket works on anything from a simple blog to eCommerce stores and will increase your page load speeds! WP Rocket is simply the best caching plugin available for optimizing speed and performance for your WordPress website. Everything from caching to DNS prefetching, it’s all included!

WP Smush Pro

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 One click to optimize all images.
 Automatic compress your images on upload.
 Compress images outside the media library.

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Included in RB Premium Subscription

WP Smush Pro is one of WPMUDEV’s Premium plugins! Smush unlimited images with the push of a button! Optimization of images up to 32MB, 2X compression, original images backed up and blazing fast 45 point image CDN! If you’re looking to compress images and speed up your site in the process, WP Smush Pro is exactly what you have been looking for!

SERVICE
FAQS

Our #1 job is to maintain and support your WordPress website so you can focus on growing your business. Just let us know if you have any questions and we will get you the answers you seek!

Website maintenance service questions?

  • We offer 24/7/365 support. Because RB Premium Maintenance & Support was built with a follow the sun model we have staff around the globe. If the sun is up, so are we!
  • We include freemium plugins. Every WordPress website on our RB Protection or RB Performance subscriptions are able to leverage iThemes Security Pro (a $297 value)WP Smush Pro (a $600 value) and WP Rocket (a $199 value). Consider the value of these products and we include them at no additional cost.
  • We let our reviews speak for themselves. Our highest priority is and will always be customer satisfaction. You can find us on Google, BirdEye, Facebook, Trustpilot, and the BBB. We make it our mission to build relationships.
  • We extend our services with our white-label partnership program. Ranked Brain partners with designers, agencies, marketing firms and freelancers by extending our services with a simple yet effective white-label solution. If you have clients or customers that need ongoing WordPress website updates, performance enhancements, additional security or any kind of regular support, we’ll work behind the scenes as your technical partner.

We will send you an email to validate the email address that you supplied during checkout and you can reset your password. If you require assistance, you can use our live chat feature for immediate assistance or email us at support@rankedbrain.com and we will send you a password reset email.

Once you have received your credentials to access our secure Support Portal we will engage you in order to have them securely exchanged.

Absolutely, we will send you a series of introductory emails detailing how to engage our team. We refer to this as our “must gather” details, it ensures that we 100% understand your request and nothing gets missed.

Great question!

Does Include:  Edits to existing content on any page, changing out banners, updating headers or footers, changing/updating your plugin settings, CSS adjustments, blog content or context edits, adding a updated landing page, formatting landing pages, updating images or text, adding coupon codes or shopping carts.

Does Not Include:  Custom development work (PHP, plugins, themes, etc), updating any custom code, graphics design, creating content or building a new website or adding subdomains.

EXAMPLE REQUESTS

Included:  Upload blog content that you created with attached images that have been sent and format for WordPress with instructions.

Not included: Create a blog post, find images and upload to WordPress with no instructions.

Included: Add a new product to your eCommerce store (for which you’ve provided all needed content,images, and pricing).

Not included: Create a custom checkout process for your eCommerce store.

Included: Install and set up a plugin to use it’s built-in functionality.

Not included: Create new functionality that in not available with a plugin. (This would require custom development which would be considered a project.)

Included: Take the text that you sent to us and use it to update the existing content on the About Us page.

Not included: Create content for or design your About US page.

We do offer custom development work and and build customized solutions, so we would be happy to work with you on that as well. If that is what you think you need, just shoot us an email or reach out to us on our live chat!

Absolutely we do!

WordPress Websites with this type of advanced functionality will need our WordPress Performance Plan, same with membership sites, multi-language sites, WordPress sites with online payments, etc. They require additional resources to be managed correctly, so making sure that you’re on the right plan will enable us to dedicate what’s needed to keep your WordPress website secure, optimized for speed, and running smoothly.

We work with WordPress websites regardless of where they are hosted.

We know and understand that WordPress websites have varying needs and there are other factors involved. Although, if you are utilizing a shared hosting solution, we may not be able to achieve your speed and security goals. If you’d like to discuss a hosting change or upgrade, we have options available to all of our clients.

Once you sign up for the Premium Maintenance & Support plan that meets your needs and the requirements of your WordPress website, you will receive a welcome and introduction email that outlines how to access our Support Portal. Once you have logged into our Support Portal, we will give you a warm welcome and get everything started. We suggest an admin account specifically created for our team for auditing purposes, if you would like our suggestion let us know and we’d be happy to help you get one created.

Once you have sent the required login credentials for your WordPress website dashboard and your hosting provider, we’ll have your plan up and going in 24-48 hours. This includes our extensive checklist to ensure your WordPress website is freshly backed up and optimized.

Your load speed optimization will likely take a week, due to the fact that we have to evaluate and optimize your unique WP core files, plugins, and theme. We pride ourselves in quality, so we take our time and make sure every little detail is checked twice. During the on boarding process your website will be backed up hourly.

As we are working through our on boarding tasks we will be in constant communication with you, keeping you updated regarding our work as it happens. We even offer transparent communication via our Slack channel with your on boarding specialist for instant updates.

Our Premium Maintenance & Support plans each cover a single WordPress website. If you have multiple sites or you have subdomains of a website (e.g. rankedbrain.com and affiliates.rankedbrain.com) they will be treated as separate sites. If you have more than one WordPress website that you’d like us to manage, you will need a plan for each. Depending on the needs for the websites, you may choose a different plan for each website.

While we don’t offer phone support as a part of our premium plans, customer service is our #1 priority and we believe that you’ll find our email and live chat support effective, fast, and stress free! If you would like to inquire about phone support as an optional add-on please make your on boarding specialist aware.

OUR CUSTOMERS

Donald H.

“We looked at several companies and BirdEye was easily the most comprehensive and easiest to use.”

Donald H.
Partner at Tooher Wocl & Leydon LLC

Eric V.

“I highly recommend giving Birdeye a try to start building your online reputation quickly and easily.”

Eric V.
Director of Marketing at Keystone Alliance Mortgage

Jennifer Salinas

“Great investment! Patients always tell us how great we are. Now our patients can tell everyone else.”

Jennifer Salinas
Manager at McDuffie Dentistry

Debra Shultz

WOW! WOW! WOW! I cannot say enough good about Ranked Brain!.”

Debra Shultz
The Missouri Korean War Veterans Memorial

MONITORING

Track where your visitors are coming from. Learn which pages your users are landing on, exiting from, and what pages are the most popular.

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Raptor OWA - Our Open Source Solution

Session recording & heatmaps, review and adjust site.
Which visitors keep coming back and how often.
Centralized dashboard with all your visitor metrics.
Track ad campaigns and know how they are performing.
Understand where your website referrals originate.
Track and understand your eCommerce transactions.
What content and pages are entry and exit points.

Hydra onion