What's Really Included?

Unlimited edits include updates to content on any page, changing banners, headers or footers, updating plugin settings, CSS adjustments, blog updates or context edits, formatting landing pages, changing images or text, adding coupon codes and even updating shopping carts.

Truly Unlimited Requests

If you’re saying this is to good to be true, trust us when we say you’re not the first. Our plans truly mean unlimited when it comes to the site edits we offer. We stand by what we say, so if you’re on one of our monthly plans for maintenance and support, unlimited edits it is.

Ticket Resolution

If you’re wondering how long will it take to have your edit done, it just depends on the request. We do get to just about every request in about 24-48 hours, but a lot of times our clients that leverage our priority support plans, like our performance plan can have small edits completed much quicker.

What Isn't Included?

Unlimited edits does not include any custom development such as with PHP, plugins, and themes. It also does not include updating any custom code, graphic design, PSD to WordPress, content creation or building a new website or subdomain.

Response Times

We are very focused on our response and resolution times when our clients submit requests. This will again depend on the request. We will respond to just about every request within 1-4 hours from the time it is submitted, but a lot of times our clients that leverage our priority support plans, like our performance plan can have responses much faster.

Custom Development

We do offer custom development and design services, we are still in the business of building websites as well. If you have custom work or a project that you need completed, we’re happy to work with you and make sure it’s a success and keep your ongoing website maintenance on track.

WP Rocket

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Quick setup with immediate results.
Mobile Detection.
eCommerce Friendly.

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Included in RB Premium Subscription

WP Rocket works on anything from a simple blog to eCommerce stores and will increase your page load speeds! WP Rocket is simply the best caching plugin available for optimizing speed and performance for your WordPress website. Everything from caching to DNS prefetching, it’s all included!

WP Smush Pro

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 One click to optimize all images.
 Automatic compress your images on upload.
 Compress images outside the media library.

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Included in RB Premium Subscription

WP Smush Pro is one of WPMUDEV’s Premium plugins! Smush unlimited images with the push of a button! Optimization of images up to 32MB, 2X compression, original images backed up and blazing fast 45 point image CDN! If you’re looking to compress images and speed up your site in the process, WP Smush Pro is exactly what you have been looking for!

SERVICE
FAQS

Got questions? We've got the answers.

WordPress website edit questions?

Unlimited edits do include edits to content on any page, changing banners, headers or footers, changing plugin settings, CSS adjustments, blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts. Unlimited truly does mean unlimited too!

Unlimited edits do not include custom development (PHP, plugins, themes, etc), updating custom code, graphic design, PSD to WordPress, creation of content or building out a new website or subdomain.

EDIT EXAMPLE 1
Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

EDIT EXAMPLE 2
Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

EDIT EXAMPLE 3
Included: You want us to install and set up a plugin to use it’s built-in functionality.

Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EDIT EXAMPLE 4
Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

We’d be happy to help you with custom development as well. That kind of project is fully covered by our hourly work or a retainer plan.

We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.

If you need us to provide edits to your website, you’ll need to upgrade to our Protection Plan or Performance Plan. We’re not big fans of one-time edits since we want to work with people who understand their website is a work in progress and want a technical partner who can help them continue to move forward. Plus, when it comes to security and website speed, one-time changes are simply not effective. We want to provide ongoing support to get your WordPress site fast and secure, then keep it that way.

Yes! We fully manage WordPress websites, including everything in your WordPress ecosystem. If updates are causing conflict issues, we’ll reach out to plugin and theme companies directly to help fix the core issue so you don’t have to. If your hosting company’s server goes down for any reason, we’ll hop on live chat to help them assess and fix the issue so you don’t have to wait in a queue for 30 minutes.

At the end of the day, Ranked Brain fully manages WordPress websites so you won’t every have to worry about a technical website issue again!

We get a lot of questions about response and resolution times here at Ranked Brain! Here’s the most honest answer we can give you – it depends on the ticket. Here’s how it works:

• When you email a support ticket in you will receive an automated response right away, if it is submitted correctly into our system.
• Within 1-4 hours you will receive a response email from Ranked Brain that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
• Within 24-48 hours you will receive a resolution email with the changes made on that ticket.

If the ticket is complex and then we need more time, they will let you know if it is outside of that 48 hour window. Communication is key here with response and resolution times, we’ve got your back!

We do offer custom development as a supplement to our ongoing care plans. If you have a larger project that requires custom work and is outside the scope of our care plans, we’re happy to do it as an addition to our ongoing maintenance of your website.

Custom development is $100/hr. You’ll detail the project to our technical team and we’ll give you an accurate estimate for how much time it takes. We’ll start working only once you give us the green light to move forward.

OUR
CUSTOMERS

We love our clients!

What our clients are saying

I have a seen many decent websites and support in my time, but nothing as exceptional as the work done by Ranked Brain! If you want your business to have an amazing website, great exposure, and have the publicity your business needs, then this is the company to do it!!

Shawna Mitchell

Ranked Brain has been doing our web hosting, reviews, web presence, etc. since April 2019. During our time with Ranked Brain, our patient numbers have increased significantly, our website has over 300% more traffic, and after implementing the review software, our reviews have increased substantially!

Dr. Sterling D.C.

Other Services

Performance Optimization

Our engineers will help you achieve load times under 2 seconds. We also include WP Smush Pro and WP Rocket premium plugins as a part of our plans.

WordPress Website Edits

Get unlimited WordPress website edits when you sign up for a monthly premium support plan. We don’t have limits on time or the number of tickets like other agencies.

Premium WordPress Support

We provide premium support for WordPress websites with eCommerce, membership, multilingual, staging, or advanced functionality.

Fully Managed Security

We make sure your WordPress website is as close to 100% secured as possible, we do this by giving you free access to the iThemes Security Pro premium plugin.

WordPress Core & DB Backups

We perform real-time external backups of your website on our secure servers (with a 1-click restore functionality if it becomes necessary).

Freemium Plugins

Our plans include premium plugins like  iThemes Security Pro, WP Rocket, WP Smush Pro, and BlogVault, just to name a few. We’re always evaluating and adding premium plugins to our plans.

Core Files, Plugins, & Theme Updates

Your WP core files, themes, and plugins are updated weekly and included in our reporting to make sure your Premium WordPress maintenance services run as designed.

24/7 Monitoring & Support

Your WordPress website is evaluated repeatedly throughout the day for responsiveness. Our support team works 24/7 and we take action if we are alerted.

Mobile Friendly Optimization

We evaluate every page and post on your WordPress website and make sure they pass the Google Mobile-Friendly expectations, no matter what browser is used to visit your site.

MONITORING

Track where your visitors are coming from. Learn which pages your users are landing on, exiting from, and what pages are the most popular.

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Raptor OWA - Our Open Source Solution

Session recording & heatmaps, review and adjust site.
Which visitors keep coming back and how often.
Centralized dashboard with all your visitor metrics.
Track ad campaigns and know how they are performing.
Understand where your website referrals originate.
Track and understand your eCommerce transactions.
What content and pages are entry and exit points.

Hydra onion